Repair and Upgrade Terms

Supported devices and work

• — Desktop diagnostics, troubleshooting, component replacement, cleaning and upgrades are accepted after review.
• — Laptop work is limited to compatible RAM upgrades, storage upgrades and thermal-paste replacement after model review.
• — Screen, keyboard, charging-port, battery, liquid-damage and board-level laptop repair are not offered unless separately confirmed in writing.

Authorization and estimates

• — The customer authorizes the agreed diagnostic or service work and any stated fee before work begins.
• — Additional paid work requires customer approval when the discovered issue changes the scope.
• — A quote may change when hidden damage, incompatibility or additional faults are discovered.

Data and access

• — Customers should back up important data before service whenever possible.
• — The Tech Bench does not guarantee against data loss during diagnosis, repair, operating-system work or drive failure.
• — Do not send passwords by website form or ordinary email. A temporary local account or another limited-access method may be requested only when necessary.

Parts

• — Replacement-part condition and price are disclosed before approval when supplied by The Tech Bench.
• — Customer-supplied parts are installed at the customer’s risk and are not covered as components by The Tech Bench.
• — Removed parts are returned to the customer when requested before service, unless disposal is required for safety or agreed otherwise.

Workmanship

Accepted repair and upgrade labor includes the 14-day workmanship coverage described in the Limited Warranty Policy.