Identify the computer
Share the desktop components or exact laptop model.
Repairs and upgrades
Start with the symptoms, not a guess. Describe what changed, what the computer does now and the result you need before replacing parts at random.
Start with the symptom
Select the closest match. This does not diagnose the computer—it shows which details will make the first review more useful.
Will not turn on
Power problems can come from several different components. The first review needs observable details rather than a guessed failed part.
Do not assume: The power supply or motherboard has failed.
Useful to attach: A short video showing the lights, fans, clicks or complete lack of response.
Supported requests
The exact computer and requested work are reviewed before an appointment is accepted.
Laptop limits
Select laptop RAM upgrades, storage upgrades and thermal-paste service can be considered after the exact model and access requirements are reviewed.
Not currently offered
Before the appointment
Share the desktop components or exact laptop model.
Include errors, noises, temperatures and when the problem occurs.
Mention new parts, updates, moves, drops or power events.
Maintain a separate backup whenever the computer or drive still allows it.
Request review
The selected symptom carries into this form. Describe only what you can observe; you do not need to identify the failed part.